Delta Airlines has unveiled plans to equip its fleet of nearly 700 aircraft with free, high-speed Wi-Fi, a move hailed as a significant improvement for passengers.
According to The PUNCH, the company aims to implement this service by the end of summer, fulfilling a long-awaited customer demand.
Senior Vice President of Customer Experience Design, Ranjan Goswami, shared the news in a statement on Monday.
He revealed that the new international Wi-Fi service will initially not require a SkyMiles log-in, but will transition later in 2024 to the Delta Sync Wi-Fi experience, integrating with travelers’ SkyMiles accounts.
Delta has already introduced the Wi-Fi service on flights between the U.S. and France as of July.
The service will soon expand to flights between the U.S. and countries such as the United Kingdom, Germany, the Netherlands, Spain, and Italy. By September, passengers on routes to Iceland, Ireland, Israel, Belgium, Czech Republic, Denmark, Greece, Portugal, Sweden, and Switzerland will also benefit from free Wi-Fi.
Starting in October, destinations in South America and Hawaii will gain access to this service, followed by Nigeria, Ghana, and Senegal in December-January 2025.
The final phase will include routes to Asia, Australia, New Zealand, and South Africa in mid to late 2025.
Goswami emphasized the scale and impact of this rollout, saying, “As we continue to roll out fast, free Wi-Fi and the in-flight experiences it powers, we can serve customers traveling both domestically and internationally in new, in-the-moment ways. The scale at which we are bringing free Wi-Fi to customers is unmatched in the airline industry, and it’s a testament to the incredible efforts of Delta teams across the business that have expertly navigated an extremely complex rollout.”
