The Nigeria Civil Aviation Authority has unveiled a new dress code for all consumer protection officers stationed at the nation’s airports.
According to The PUNCH, the NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, unveiled the initiative.
The initiative is part of a broader effort to improve staff welfare, training, and reorientation, ultimately leading to better output.
“This rebranding, which comes with improved staff welfare, training and re-orientation for a better output, is in line with the five-point agenda of the Minister of Aviation and Aerospace Development, Mr Festus Keyamo, SAN,which focuses on passenger rights, privileges and responsibilities,” Achimugu stated in a statement released on Monday.
“Since assumption of duty, the minister has left no one in doubt on his prioritisation of passenger experience,” he said.
Achimugu further noted that under the new energy at the authority, the Consumer Protection Department no longer sleeps on consumer complaints.
