The Nigeria Civil Aviation Authority has issued a stern warning to international airlines over the growing number of complaints from passengers who are flown partway to their destinations, only to be deported back to Nigeria.
In a statement released on Thursday, the NCAA’s Director of Consumer Protection and Public Affairs, Michael Achimugu, condemned this practice, emphasizing its negative impact on passengers and the reputation of Nigeria’s aviation sector.
“These actions, which involve the refusal of boarding or denial of entry at intermediate or transit stops due to visa and travel restrictions, are completely unacceptable,” Achimugu stated.
The regulatory body reminded airlines that they bear the responsibility of informing passengers about any potential travel restrictions before departure.
“Passengers should not be put in a position where they are denied entry or returned to Nigeria only upon arrival at transit stops,” he added.
Citing the Nigeria Civil Aviation Regulations 2023 (Part 19.21.1.1), the NCAA reaffirmed that airlines and their agents must provide accurate and timely information on visa and entry requirements before ticket issuance and boarding.
“Airlines must take appropriate measures to screen and provide passengers with accurate, up-to-date information regarding their travel documents and visa requirements before issuing tickets or allowing boarding,” Achimugu reiterated.
To address the issue, the NCAA has announced the immediate enforcement of stricter measures against defaulting airlines.
“Effective immediately, any airline found engaging in such practices will face regulatory action, including fines, suspension of flight operations, or other penalties deemed appropriate,” he warned.
The NCAA urged all airlines to comply with these regulations to uphold industry standards and safeguard the rights of Nigerian travelers.
“The NCAA expects the cooperation of all airlines in maintaining the integrity and professionalism of the aviation industry, as well as ensuring the wellbeing of Nigerian passengers,” Achimugu noted.
